From the DVSA:

 

At DVSA, we’re focused on making sure that everything we do contributes to the safety of Britain’s roads.

Every year, we publish our Annual Report and Accounts. This tells the story of how we’ve performed against our targets and how we’ve tried to improve the services we provide to our customers.

In 2023/24, our dedicated colleagues worked incredibly hard, under some very challenging circumstances, to meet our customers’ needs.

2 million car driving tests

We provided over 2 million car practical driving tests and delivered an extra 145,000 over a 6 month period before the end of the year.

But we didn’t meet all of our targets, including the plan to reduce car practical test waiting times to 7 weeks. Our priority remains taking all available steps to reduce waiting times.

Supporting learner drivers

We continued to promote our ‘Ready to Pass?’ campaign, supporting learners to be better prepared to take their driving test.

The campaign helps improve pass rates, reduces the volume of retests and helps to reduce the number of avoidable driving test cancellations

Focusing on customers

We also put a greater focus on making DVSA a truly customer-centric agency – and our work in this area continues.

We saw the highest customer satisfaction scores from some of the businesses we partner with to deliver our core services, like MOT tests.

Looking ahead

This has been a tough year, for our colleagues and our customers.

We’re immensely proud of the commitment shown by those working for DVSA and those working with us.

It is this dedication that helps DVSA to keep Britain moving, safely and sustainably.

We know that in 2024/25, there’s more work to do to manage the demand for car practical driving tests, as well as continuing to prioritise improvements to our services which make it easier for customers to do business with us.

 

You can read DVSA’s Annual Report and Accounts for 2023/24 on GOV.UK.