From the DVSA:

We have launched a survey for you to help us better understand yours and your pupils car driving test booking behaviour.

Fill in the booking behaviour survey here.

The survey will be open until 11:59pm on 14 March 2024 and should only take about 10 minutes to complete.

What the survey is for

The long driving test waiting times have reduced learner drivers’ confidence in getting a driving test and has changed the way they book tests. As waiting times reduce, will booking behaviour return to normal or has it changed for good?

To help us better understand this we’ve been asking learners some questions about their booking behaviour in our customer satisfaction survey – this is sent to them with their test results. We are monitoring this behaviour and we will share the findings with you in a future blog post.

To help us get a more rounded understanding on this topic, we want to get your views on your pupils booking behaviour and how you and others are supporting and influencing them with this.

We also want to get your views on whether we could make any interventions to encourage.

Making our booking system fair and accessible

We will also ask questions about how fair and accessible the booking system and process is currently, and what we could do to improve this in the future.

We know that the long driving test waiting times have had an impact on your views, on the fairness and accessibility of the booking system and the measures we have in place to address this. So when answering these questions, please focus on the others things we could do to make it more fair accessible.

Report misuse of the system

We know that there are reports of people and businesses misusing the booking service which could also be contributing to reducing confidence in the system.

You can report cases where you think the terms and conditions of the booking service are being broken by emailing [email protected].

You will need to give the name of the business or individual and evidence that supports the claim. We will look in to the evidence you supply and not share your name or details as part of the investigation. If the investigation is taken further, there is a risk you could be unintentionally identified based on your evidence