From the DVSA:

Share your views about using the booking service and how it could be improved

Today (27 September) DVSA is launching a survey for businesses who use the driving test booking service. It’s an opportunity for you to tell us:

• how you use the system
• what works well
• how it could be improved

The survey is open until midnight on 10 October. It should only take 5 minutes of your time.

We know how busy you are helping new drivers prepare for their test, so we are really grateful for your time.

Start the survey now.

Tell us about the demand for driving lessons and other challenges you are facing

Today (27 September) DVSA is launching the a survey to tell us about the changing needs of your business and pupils.

This survey includes questions from the previous ADI demand surveys which help us to forecast the demand for tests and has been widened to find out how the current economic situation is affecting your business.

How to take part

The survey is open until midnight on 10 November. It should only take 10 minutes of your time.
We know how busy you are helping new drivers prepare for their test, so we are really grateful for your time.

Start the survey now.

What it’s all about

We previously ran the ADI demand survey this survey replaces in July 2021 and January 2022 and learned a great deal of valuable information from you.

View the results from the previous surveys.

DVSA will run this extended survey every 6 months to monitor how demand for lessons is changing and learn about other challenges you’re facing.

This time we have added some new questions to help us to understand:

• how the move to electric vehicles is changing your business
• how you are managing pupils who may be pausing training while waiting for their test appointment
• how you are using our services to swap driving tests – this will help us explore what changes we can make to the service to better meet your needs and what controls we can set to help us identify individuals and companies profiting from selling driving tests

We’ll also be running a separate survey for businesses who are using our services to book and swap large amounts of tests. To find out how more information about how they use the service now and also get their views on ways we could improve it.

This survey will go live at the same time as the ADI demand survey. This will be sent to the main email address used by these businesses to make their driving test booking.

If you work for one of these businesses and have access to the business email address, you may receive both surveys. If so, can you just share your feedback with us by completing the ADI demand survey.

What measure we are taking to tackle those selling driving tests for a profit

To find out more about the measures we are taking to tackle organisations from selling driving tests for a profit, read the blog post from DVSAs head of driver policy, Lianne Parkinson.

JAUPT to become part of DVSA

From 1 October 2022 the Joint Approvals Unit for Periodic Training (JAUPT) will become part of DVSA.

JAUPT processes applications from training providers for centre and course approvals for Driver Certificate of Professional Competence (DCPC) and drink-drive rehabilitation (DDR).

JAUPT offers these services exclusively to DVSA, so it has been decided to bring the functions JAUPT offers in-house to DVSA.
The existing staff have been offered the chance to join DVSA so the service to DCPC training providers will stay the same.

No change to DCPC courses

At the moment the website and the way Driver CPC courses are searched for through the current JAUPT website which is linked to from GOV.UK will stay the same.

The way courses and centres are approved and audited will remain the same so that the number of courses and quality of training is not affected.

The phone number for enquiries will continue to be 01908 787 000 and the email for general enquiries is  [email protected]

The address for JAUPT will change on 1 October to:
Suite 208, Cubix, Noble House, Capital Drive, Linford Wood, Milton Keynes. MK14 6QP

Keeping you updated on changes

Over the next few months, we will be making some changes to JAUPT as the work progresses to embed the way it works in to DVSA.

We will keep you updated with any changes ahead of them being made.